You may return most new, unused items that are in resaleable condition within 30 days of delivery for a full refund of the item or items (shipping not included). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Generally we use Canada Post to deliver items, unless specifically asked otherwise.
Most of the parcels will arrive at their destination within Canada 3-7 days after being shipped (usually at most 4 days within Ontario). Quicker options are available upon request, but will cost more. Please ask if needing to rush an item.
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International orders are often subject to fees for customs, brokerage and duties/sales tax. These are charged by the customs office at the destination country and are the sole responsibility of the buyer. These fees can vary significantly, depending on the destination country and the product itself.
Customs regulations require us to declare the contents and value of a package on the shipping documents attached to the parcel. Customs may open parcels for inspection.
If you have any questions about the import of products into your country please contact your local customs office.